The MIND will be closed March 29, 2024
Do I have a co-pay? That is determined by your insurance and will vary depending on the insurance company and plan you have chosen. Information may be found on your card or by contacting your insurance company directly. Payment is required at time of check-in via cash, money order, or card only.
Is there a cancellation fee?
A cancellation or no show service fee of $50 may be applied as a result of frequent or last-minute cancellations, no shows, or reschedules. You will always receive a phone call from us 48 hours before your appointment reminding and confirming your appointment with us. If we cannot reach you, a second call takes place 24 hours before your scheduled appointment. Additionally, if you have an email address, you will have received an automatic email at the time of scheduling.
How can I pay my bill or co-pay? Our offices accept all major credit cards, cash, or money orders. Payments may be made in person, via emailed invoice, or over the phone via credit card (subject to 3% processing fee that is not refundable under any circumstances). Our offices do NOT accept payment by check, neither in person nor via mail.
Why am I being charged a processing fee? Since we implemented card payments at the height of the pandemic to encourage contactless payment, we have covered the card processing fees charged to us. However, with rising operating costs, we have had to make the decision to begin charging these fees which only affect all card payments; cash and money order/cashier checks are not subject to this fee. Should you be due a refund for any reason, the convenience fee will not be refunded as we are still charged the fee.
What do I need to bring with me for my first office visit? Please refer here for more information regarding your initial visit. New patients must bring photo ID, insurance card(s), complete medication list, new patient paperwork, and payment for your copay, deductible, and/or prior balance if applicable.
I received a bill but do not know why. Please contact our billing company at 727-862-1135. They will be able to answer all billing questions.
I am very pleased with the office and my visit. How can I voice my gratitude? We would love to hear from you! If you are pleased with your visit/experience, please tell the internet! Not pleased with your visit/experience? Please take our Patient Satisfaction Survey to let us know how we can improve.
Dear patient, WellCare, Ambetter, and Sunshine Medicaid remain in breach of contract. Over the past year, we have worked closely with the company to resolve the ongoing issues that go back several years but their parent company, Centene, refused to renegotiate and stop their illegal alteration of provider claims, despite being fined in 2022 over $9M by Florida regulators for the same.
As such, effective 2/26/24 our practice no longer accepts these insurances. We strongly urge you to change to an insurance still accepted by our practice but can always continue to see as self pay.