Faqs

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Do I have a co-pay? That is determined by your insurance and will vary depending on the insurance company and plan you have chosen. Information may be found on your card or by contacting your insurance company directly. Payment is required at time of check-in via cash, money order, or card only.

Is there a cancellation fee?

A cancellation or no show service fee of $75 may be applied as a result of frequent or last-minute cancellations, no shows, or reschedules. You will always receive a phone call from us 48 hours before your appointment reminding and confirming your appointment with us. If we cannot reach you, a second call takes place 24 hours before your scheduled appointment. Additionally, if you have an email address, you will have received an automatic email at the time of scheduling. 

How can I pay my bill or co-pay? Our offices accept all major credit cards, cash, or money orders. Payments may be made in person, via emailed invoice, or over the phone via credit card. Our offices do NOT accept payment by check, neither in person nor via mail. 

What do I need to bring with me for my first office visit? Please refer here for more information regarding your initial visit. New patients must bring photo ID, insurance card(s), complete medication list, new patient paperwork, and payment for your copay, deductible, and/or prior balance if applicable. 

I received a bill but do not know why. Please read your bill carefully; a summary of your bill is on the front with a more detailed breakdown on the back. If you still have questions, please call your home office; our office staff will be able to answer most billing questions.

I am very pleased with the office and my visit. How can I voice my gratitude?  We would love to hear from you! If you are pleased with your visit/experience, please tell the internet! Not pleased with your visit/experience? Please take our Patient Satisfaction Survey to let us know how we can improve.